There are NO refunds on unused, cancelled or forfeited lessons.
IF STUDENT CANCELS:
Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below). This includes leaving messages on the answering machine, text or email.
If a student must cancel a lesson, it is the responsibility of the student to schedule a makeup. The student has the option of scheduling for another day or if the teacher is able to, add on time to their weekly lesson for 30-minute lessons only. For 45-minute and 60-minute lessons, the student will need to reschedule for a different day.
No-shows or failure to notify the teacher within 24 hours is considered a forfeited lesson.
If you know of any dates ahead of time where you/your child cannot make a lesson, please notify us when booking/paying for your lessons.
Should you choose to take a break, unused lessons can be banked for you for a period of 3 months. Unused lessons after that time will be considered forfeited.